Shipping Policy

Estimated delivery time

1 to 4 weeks.

Some products are made on demand or 

handmade, which may extend the shipping time

Shipping Carriers


Multiple Items

If your order includes several items, they may be sent separately based on availability and warehouse location

Order Cancellation

Contact us at as fast as you can to request the cancellation of your order. However, we cannot guarantee cancellation once the order has been shipped

Out-of-Stock Items

In case of temporary out-of-stock condition, the delivery time may be extended. Items will be delivered within a maximum of 60 days. Any items received beyond this timeframe can be refunded upon request

Package Delay Responsibility

Planterria cannot be held responsible for package delays

Customer Support

Customs Tax - International Shipments

Customs tax on international shipments may be applied based on the customer's country and is the customer's responsibility