Shipping Policy

Estimated delivery time

1 to 4 weeks.

Some products are made on demand or 

handmade, which may extend the shipping time

Shipping Carriers

ePacket/USPS

Multiple Items

If your order includes several items, they may be sent separately based on availability and warehouse location

Order Cancellation

Contact us at info@planterria.com as fast as you can to request the cancellation of your order. However, we cannot guarantee cancellation once the order has been shipped

Out-of-Stock Items

In case of temporary out-of-stock condition, the delivery time may be extended. Items will be delivered within a maximum of 60 days. Any items received beyond this timeframe can be refunded upon request

Package Delay Responsibility

Planterria cannot be held responsible for package delays

Customer Support

info@planterria.com

Customs Tax - International Shipments

Customs tax on international shipments may be applied based on the customer's country and is the customer's responsibility